This session explores how to build a culture where KPIs aren’t just numbers; they’re connected to real guest experiences, team performance, and financial health.

We’ll walk through how to collect and analyze guest feedback, track performance trends, and bring those insights to life across departments like housekeeping, maintenance, pool and spa, and vendor partnerships. Then we’ll examine how operational efforts translate into financial outcomes, such as labor efficiency, department-level budgeting, and long-term margin protection.

You’ll leave with simple tools, practical strategies, and real-world ideas to connect your team’s daily work to your property’s bigger picture. No fancy platforms required.