2021 VR Women’s Summit: Group Therapy & Bourbon: Sharing and Learning from Tackling Our Craziest Guest Experiences with Amber Harris and Amanda Martins

“Amber, you wouldn’t BELIEVE what this guest did!” We believe you. And we want to hear more! Come hang out with Amber and Amanda from Safely, and let’s share our best and worst guest stories. In this relaxed, interactive session, we will laugh, cringe, and encourage each other. But—more importantly—we will learn from each other about how to handle our most challenging guests. We can’t wait to hear about the craziest things you have been pushing through this year! Oh yeah, did we mention that there will likely be bourbon and mimosas involved?

Presenters:
Amber Harris, Operations Manager, Safely
Amanda Martins, Director of Customer Happiness, Safely

At Safely, Amber Harris is solely responsible for all operational functions for the start-up as it relates to vendor/client management, claim, and guest screening maintenance. She regularly facilitates training sessions with clients, vendors, and investors resulting in an increased system and industry knowledge base. Amber has spearheaded various initiatives that resulted in reduced processing times for claims, increased response times to clients, and customer retention as well as efficiently analyzing and distributing client invoices regardless of client PMS limitations. She works exclusively with external underwriters to streamline best practice processes and reduce claim disbursement delays and denials.

As a writer, voice actor, triathlete, artist, and overall curious person, Amanda Martins thrives in an environment that is ever-changing, and embraces opportunities to learn new skills and trades. Her resume is a mild reflection of various experiences in the telecom, hospitality, tech, and entertainment industries that she has gathered over the years, and she can organize a large scale, international project, develop a creative and unique brand blueprint, write, produce, and perform in client commercials.

More about Safely: Safely.com is the leading insurtech and guest screening solution for the vacation and short-term rental market. Since its launch in 2015, over $40 billion of homeowner liability has been covered.