In the fast-paced, people-first world of vacation rentals, emotional intelligence (EQ) isn’t a nice-to-have—it’s a survival skill. This session focuses on understanding your emotions so you can better connect with, support, and lead others.  Using the Emotional Quotient™ Report from TTI Success Insights as a foundation you will learn about the five key components of EQ: Self-Awareness, Self-Regulation, Motivation, Empathy, and Social Skills. This session invites you to reflect on your emotional habits, identify what drives your reactions, and discover how small shifts in self-awareness can lead to big shifts in how others respond to you.

This is about showing up—calm under pressure, clear in communication, and consistent in leadership. If you’re serious about leading others, it starts by leading yourself well. This session will give you the tools to do just that.