2021 VR Women’s Summit: Navigating Negative Reviews with Jennifer Frankenstein-Harris and Ashley Kubiszyn

We all do it. We let the rare unhappy guest (or owner) steal our joy and crush our self-esteem no matter how unreasonable their complaints are. Why do we allow this? Because we are passionate, caring, hardworking professionals who work tirelessly to make everything perfect. In this session, we will talk about the good, the bad, and the ugly of handling negative reviews. Get ready to share your worst review with your peers as we navigate together how to take negative reviews and turn them into positive growth.

Presenters:
Jennifer Frankenstein Harris, Senior Consultant, Great Ocean Condos and Homes
Ashley Kubiszyn, CEO, River Ridge Rentals

Though she had no experience in the “rental world,” Jennifer Frankenstein-Harris was very business-minded when she began Great Ocean Condos and Homes. Applying past work experiences, years of travel, and a high standard of excellence to managing her own vacation rental property, it wasn’t long before she began to see a 100% increase in her condo’s annual rental income. Jennifer soon realized that she was better equipped to manage her property than her complex’s on-site office. After spending months helping establish the Rental Corporation at her complex, Jennifer had owners standing in line asking for help handling their rentals. Now, she has Great Ocean Condos and Homes, and her online booking system is the only of its kind in NSB.

Ashley Kubiszyn is the CEO of River Ridge Rentals, a luxury vacation rental management company headquartered in Breckenridge, CO. Focusing on growth, innovation, and raising the bar is part of Ashley’s strategic plan to position River Ridge Rentals as an industry leader. Previously, Ashley served as the Director of Marketing and Communications for TicketCity where she oversaw digital marketing initiatives and public relations for one of the country’s largest e-commerce ticketing companies.

More about Great Ocean Condos and Homes: Great Ocean Condos and Homes was founded in 2008 and is the only multi-complex online booking network in New Smyrna Beach. Their management services keep up with growing clientele, provide different rate schedules for holiday and off seasons combined with outstanding customer service. After almost 10 years of ownership, Great Ocean Condos and Homes is now the largest vacation rental management company in New Smyrna Beach and the Greater Daytona area.

More about River Ridge Rentals: River Ridge Rentals is your source for luxury Breckenridge, Copper Mountain, and Keystone lodging and vacation rentals throughout Colorado. Their lodging options consist of custom luxury homes perfect for your family vacation, family reunion, ski trip with friends, or corporate event.