The Complete Guest Experience: Insights & Ideas from Leading PMs

Session Description:

2021 VR Women’s Summit: The Complete Guest Experience with Brittany Blackman, Karen Bobe, Sarah Bradford, Alex Husner, Lauren Madewell, and moderated by Adrienne Clark and Anne Toal

What does guest experience mean to you? Does it include the discovery phase and the post-stay? Or just the stay itself? We’ll be talking to some of the brightest property managers in the industry about when the guest experience begins (and ends) and what they do to enhance it. Sit in with Adrienne Clark and Anne Toal of Xplorie as they delve into these questions and more with a panel of experts who will share insights, ideas, and best practices on the guest experience.

 

Panel:
Brittany Blackman, Owner, Breathe Easy Rentals
Karen Bobe, Owner, Sunset Properties
Sarah Bradford, Owner of Winter Park Lodging Company and Steamboat Lodging Company & Co-host of Podcast “Sarah and T”
Alex Husner, Chief Marketing Officer, Condo-World
Lauren Madewell, Owner, Auntie Belham’s Cabin Rentals

Moderated by Adrienne Clark, Chief of Staff, Xplorie
Also Moderated by Anne Toal, Chief Revenue Officer, Xplorie

 

More about Breathe Easy Rentals: At Breathe Easy Rentals, they are focused on providing our much-loved southern-charm hospitality and helping you experience travel where you can kick back and breathe easy.

More about Sunset Properties: Sunset Properties is a vacation rental, real estate sales, association management, and property management in the Fort Morgan & Gulf Shores, Alabama area. Chosen by the Southern Living Magazine Editorial Department as the place to stay on the Gulf Coast, they are affordable and family-friendly.

More about Winter Park Lodging Company: Winter Park Lodging Company provides new, clean condominiums, cabins, homes & townhomes in Winter Park, CO. with sales of transportation, lift ticket and ski rentals. Winter Park Lodging CO. is a locally owned and operated vacation rental management company that finds the best property for you, the guest, during your Winter Park Colorado vacation.

More about Steamboat Lodging Company: Steamboat Lodging Company is a full-service vacation rental management company. When you choose to rent your vacation home with Steamboat Lodging Company you are choosing to work with the experts. We handle the marketing, guest bookings, and everything in-between in order to maximize your rental income.

More about “Sarah and T” Podcast: Brought to you by Tim Cafferty of OuterBanks Blue and Sandbridge Blue and Sarah Bradford of Winter Park Lodging Company and Steamboat Lodging Company, the “Sarah and T” Podcast is the first podcast focusing solely on the professional vacation rental manager.

More about Condo-World: CONDO-WORLD® has established a reputation for innovation and market leadership that has defined the company on a local and national scale since 1985. CONDO-WORLD® manages 400+ properties in North Myrtle Beach, SC, and also operates a proprietary hybrid OTA model to book reservations for partner resorts and rental companies in several additional destinations. Current markets served include Myrtle Beach, Panama City, Destin, South Walton/30A, Orlando, Pigeon Forge, Gatlinburg, and Hilton Head Island. CONDO-WORLD® is a think-tank for great ideas, sustained and implemented by people who embrace the vision for a future that is up to us to define.

More about Auntie Belham’s Cabin Rentals: Auntie Belham’s Cabin Rentals, Inc. is a vacation rental property provider, offering bookings for nightly, weekend, or weekly rentals in private vacation homes. We offer cabin rentals in all price ranges in Sevierville, Gatlinburg, and Pigeon Forge, Tennessee. We are the premier vacation management team for all Gatlinburg, Pigeon Forge, and Smoky Mountain area vacation lodging, offering efficient, personalized, and expert service.

More about Xplorie: Partnering with the best local tours and attractions in many of the most popular U.S. vacation destinations, Xplorie’s guest experience solutions are designed to assist lodging providers with reducing overhead while simultaneously leveraging local activities and attractions to differentiate their properties and drive increased revenue. Since 1996, Xplorie has delivered turn-key guest experience solutions, and with the launch of its’ voice-based virtual concierge in 2020, Xplorie continues to deliver memories that will last a lifetime.

2023 Session Recordings

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Speakers & Panelists

Brittany Blackman

Brittany Blackman

Breathe Easy Rentals
SarahBradford-NEW

Sarah Bradford

AlexHusner

Alex Husner

Casago
Untitled design (44)

Lauren Madewell

Auntie Belham’s Cabin Rentals