Guest loyalty is directly related to profitability, brilliant guest experience, and social responsibility. Learn how to build your own private army of loyal guests with an action plan and examples of true guest stories on how to (and how not to) achieve it.

Tyann Marcink Hammond, Touch Stay, Branson Family Retreats, Missouri Haus, VR Mastered

Tyann Marcink Hammond’s favorite adventures took her down the face of a slippery cliff off the Na Pali Coast in Kauai and into a secret cave with 20 sleeping sea turtles, dangling her feet from the edge of the Waimea Canyon, and kayaking into the bioluminescence in Grand Cayman. She is co-creator of VR Mastered vacation rental boot camp for hosts, the worldwide Community Ambassador for Touch Stay digital welcome books, as well as teaches the vacation rental niche to photographers. Her passion for photography and the vacation rental industry truly makes her eyes sparkle, and she loves speaking on photography and the guest experience at vacation rental conferences.

More about Touch Stay: Touch Stay is the digital welcome book that makes your guests happier. A digital welcome book with Touch Stay allows you to answer your guests’ questions easily and in a way that works for them.

More about Branson Family Retreats: Branson Family Retreats provide a place to stay and a place to play on Table Rock Lake. View nature’s beauty from triple windows in the great rooms, expansive back decks, or Adirondack chairs on the front porches. The Ozark Mountains are just outside, with Table Rock Lake a leisurely stroll and Branson a short drive away.

More about Missouri Haus:  Missouri Haus Vacation Rentals is a collection of dog-friendly vacation and short-term vacation rental houses in historic Missouri wine country near the Katy Trail. Guests are in the area for weddings, family reunions, business, romantic weekends, winery trips, biking the Katy Trail or attending Purina Farms events.

More about VR Mastered: VR Mastered is passionate and powerful education in the vacation rental industry. A boot camp-style educational series, VR Mastered brings vacation rental owners and property managers together to learn about social media, email marketing, SEO, copywriting, websites, listing sites, photography and video, hospitality, and operations.