Know Yourself, Grow Yourself
In the fast-paced, people-first world of vacation rentals, emotional intelligence (EQ) isn’t a nice-to-have—it’s a survival skill. This session focuses on understanding your emotions so you can better connect with, support, and lead others. Using the Emotional Quotient™ Report from TTI Success Insights as a foundation you will learn about the five key components of…
Read MoreGenerational Advantage: Lessons from Every Generation
This live panel brings together representatives from five generations to share personal insights on how their generation contributes to today’s workplace—and what they wish others understood about their communication, values, and motivation. From experience and structure to innovation and inclusivity, each panelist offers a perspective that helps bridge gaps and build appreciation across age groups.…
Read MoreThe Proverbial Glass Ceiling: Claiming Your Space
Despite progress, the Glass Ceiling remains a barrier—especially in hospitality, tech, and finance—where many women lead behind the scenes, but few hold top roles. This 40-minute roundtable offers space for honest conversation, shared insights, and real strategies. Facilitators will guide discussion on how to confidently communicate your impact, connect your contributions to business results, and…
Read MoreServing Authentically: Vision, Resilience, and the Power of Memorable Stays
In an industry built on hospitality, standing out isn’t just about amenities or automation, it’s about the heart behind the stay. In this session, Karen Piscitelli, founder and CEO of Explorabout, shares her journey of building a mission-driven vacation rental brand rooted in authenticity, persistence, and purpose. From early setbacks to breakthrough moments, she’ll speak…
Read MoreThe Hospitality Advantage: The Biggest Marketing Mistake Great Hosts Are Making & How To Fix It
What if the reason your marketing isn’t working has nothing to do with your Instagram stories or email frequency, but because you’re hiding the very thing that makes you extraordinary? After staying in more than 70 vacation rentals and 11+ years marketing them, I’ve discovered what’s missing from most vacation rental marketing: the heart of…
Read MoreBad News Isn’t the End – It’s the Turning Point
Most of us are walking around with a quiet fear of “the thing.” The call, the failure, the market dip, the diagnosis, the relationship ending. We imagine it’ll be the moment everything falls apart. But what if it’s the moment everything starts? This session isn’t a motivational speech. It’s a real, grounded, no-fluff conversation about…
Read MoreCo-Opetition Coalition: Turning Competitors into Collaborators in Hospitality
In the vacation rental world, competition can be fierce—but what if the real win is in collaboration? Welcome to Co-opetition Coalition, a dynamic session that explores the bold idea of working with your competitors, not against them. Learn how leading with hospitality—not just for guests but for peers—can unlock new partnerships, build community trust, and…
Read MoreBuilt on Hospitality: How Women Leaders Turned Heart into Brand Power
Hospitality isn’t just a department — it’s the foundation of your brand. In this inspiring panel, hear from hospitality driven women who’ve spent years building brands rooted in genuine care, exceptional service, and unforgettable guest experiences. These industry trailblazers didn’t just grow companies — they created cultures that deliver hospitality at every touchpoint, from reservation…
Read MoreShelf Help: Building Company Culture One Book at a Time
What if your next great team breakthrough wasn’t in a workshop, but on a bookshelf? In this inspiring and practical session, we’ll explore how creating a company book library—curated with intention—can be a powerful, affordable tool for building the right culture inside your vacation rental business. From leadership development and team morale to customer service…
Read MoreBeyond Service: What It Really Takes to Lead with Hospitality Today
Hospitality isn’t just about being nice—it’s about showing up with purpose, clarity, and compassion, even when the pressure is high and the team is stretched thin. So, what does real hospitality leadership look like in 2025? This session pulls back the curtain on what it takes to lead with heart and hustle in today’s fast-moving,…
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