Marketing & Customer Service

Guest loyalty is directly related to profitability, brilliant guest experience, and social responsibility. Learn how to build your own private army of loyal guests with an action plan and examples of true guest stories on how to (and how not to) achieve it.   Tyann Marcink Hammond, Touch Stay, Branson Family Retreats, Missouri Haus, VR…

2021 VR Women’s Summit – A League of Their Own: Polish through Professionalization with Brandy Canaley, Violet Carlsberg, Ashley Kubiszyn, Joy Ritter, and moderated by Jinnie Templin There’s momentum behind a professionalization movement in the vacation rental industry, but the path to professionalizing looks different for all of us. From property operations to guest communications,…

2021 VR Women’s Summit – Create a Powerful Brand: Lead & Grow a Passionate Business Following with Amber Hurdle How to brand and differentiate yourself from your competition and build trust with your customers, potential customers, and employees can be wildly frustrating without the right road map. In this fast-paced session seasoned brand expert, Amber…

2021 VR Women’s Summit – The Gold in Vacation Rentals: Increase Profits with Amenities and Design with Elizabeth Carson Ellington Elizabeth Carson Ellington made a $3,000 investment in her property in Fiji, and over nine years, this single amenity brought in $112,000 above her normal income. In another property, she did a splash-out, spa bathroom…

2021 VR Women’s Summit: Group Therapy & Bourbon: Sharing and Learning from Tackling Our Craziest Guest Experiences with Amber Harris and Amanda Martins “Amber, you wouldn’t BELIEVE what this guest did!” We believe you. And we want to hear more! Come hang out with Amber and Amanda from Safely, and let’s share our best and…

Your guests expect a seamless and enjoyable experience while at your property. You expect a solution that delivers security and convenience that improves property management, increases revenue and creates a memorable guest experience. In this workshop, you’ll learn how Brivo helps you: manage hundreds of properties from one cloud-based dashboard, save time and money with…

In 2021, the percentage of direct bookings dropped by double digits, a trend we’ve been seeing for the last three years. Join this fast-moving session that will provide specifics on how to increase direct bookings. Although we all want this, it can be overwhelming and there are multiple strategies you can implement. Debi will look…

Social media and marketing expert Jodi Bourne will guide you through how to create a social media strategy that grows your audience, strengthens your brand, and books your rentals.   Jodi Bourne, Owner, Bourne Creative Marketing   Marketing Consultant, Educator and Website Designer specializing in the Vacation Rental Industry, Jodi helps vacation rental owners and…